MIRIAMFLAATTEN

I design and ship software that bridges the gap between complex systems and the people who use them.

STATUS: ONLINE

SELECTED WORK

2023
CXFabric AI workflow builder showing workflow configuration and a branching customer automation

CXFabric

SHIPPED
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Workflow builder for agent orchestration and automation.

2022
Avaya Enterprise Softphone components and multi-line calling interfaces

Enterprise Softphone

SHIPPED
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Redesign of telephone software used by contact-center agents to handle customer calls.

2018-2021
CTSuite contact-center workspace showing email queues, agent presence, and communication tools

CTSuite

SHIPPED
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Enterprise product suite for customer communication and contact-center operations.

2019
CTSuite Secure Email mailbox interface

Secure Email

SHIPPED
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Secure messaging platform for managing sensitive healthcare communications.

2025
CXFabric icon library displaying more than 100 interface icons in two styles

Icon Library

SHIPPED
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A custom system of 100+ icons created in two styles for CXFabric.

2026
Sven Health daily overview and health trend dashboard

Sven Health

View case study →

A personal dashboard created to track my dog’s health, comfort, and daily care.

WORK EXPERIENCE

AUSTIN, TX

CXFABRIC
HEAD OF DESIGNwww.cxfabric.io ↗

Lead designer for CXFabric’s AI workflow builder and administration portal. Created the product’s design system, interaction patterns, custom icon library, and brand identity from the ground up.

REMOTE

AVAYA
UI/UX DESIGNERavaya.com ↗

Worked on enterprise contact-center applications with team and collaborated with product manager, clients, engineers and accessibility experts.

AUSTIN, TX

CTINTEGRATIONS
UI/UX DESIGNERctsuite.io ↗

Designed enterprise contact-center software used by thousands of agents nationwide. Worked directly with customers and agents while helping ship an early Flex-style workspace and a secure healthcare messaging platform with complex routing and compliance requirements.

BFA - TEXAS STATE UNIVERSITY 2017